Q: What's your cancellation policy?

24-hour grace: if you change your mind within 24 hours of booking, reply to your confirmation email and we'll refund the full amount. (Doesn't apply to last-minute bookings made within 7 days of arrival — those follow the standard policy immediately.) After the grace window: cancellations 180+ days before arrival receive a 100% refund; 90–180 days before, 50% refund; within 90 days of arrival, non-refundable but can sometimes be rescheduled — contact us. (A 50% deposit confirms bookings made more than 30 days before arrival; bookings made within 30 days are charged in full at booking.)

Question 1

How far is the villa from Lisbon airport?

Accepted Answer

Fifteen minutes by car from Humberto Delgado Airport (LIS). We arrange transfers through your concierge — €60 each way for up to 7 passengers, €110 for groups up to 16.

Question 2

Can we host an event or large dinner at the villa?

Accepted Answer

Yes. The villa accommodates dinners for up to 28 indoors and many more on the terraces. We've hosted weddings, milestone birthdays, and corporate dinners. Larger events with outside guests need pre-approval — your concierge will handle it.

Question 3

What's included in the AI concierge?

Accepted Answer

Restaurant recommendations and reservations, excursion bookings, transfers, pre-arrival itinerary planning, and 24/7 in-stay support. It runs over WhatsApp and through the site, in five languages, and a human picks up anything it can't handle.

Question 4

What's your cancellation policy?

Accepted Answer

24-hour grace: if you change your mind within 24 hours of booking, reply to your confirmation email and we'll refund the full amount. (Doesn't apply to last-minute bookings made within 7 days of arrival — those follow the standard policy immediately.) After the grace window: cancellations 180+ days before arrival receive a 100% refund; 90–180 days before, 50% refund; within 90 days of arrival, non-refundable but can sometimes be rescheduled — contact us. (A 50% deposit confirms bookings made more than 30 days before arrival; bookings made within 30 days are charged in full at booking.)

Question 5

How do I pay, and when?

Accepted Answer

Pick your preferred currency at the top of the booking page (EUR / USD / GBP — auto-detected from your country, switchable any time). Then choose credit card (Visa, Mastercard, Amex, Apple Pay, Google Pay; instant) or bank transfer (1% off, paid in full upfront, funds clear in 1–3 days). Bank transfer routes automatically by your currency: EUR → SEPA Direct Debit (auto-pull from your bank); USD → US ACH; GBP → UK Faster Payments. All three are free for your bank. For card bookings: 50% deposit at booking when check-in is more than 30 days out, otherwise the full amount is charged at booking; the balance auto-charges 30 days before arrival when applicable. A refundable security deposit (€1,000 / $1,000 / £1,000 depending on your currency) is pre-authorised on the saved card or SEPA mandate three days before arrival and released within seven days of departure (card and SEPA Direct Debit bookings only — US/UK bank-transfer bookings don't get an automatic security hold).

Question 6

Do you allow pets?

Accepted Answer

Yes, well-behaved dogs by prior arrangement. €50/stay cleaning supplement. We have crates, bowls, and a beach we love walking dogs on.

Question 7

What's the minimum stay?

Accepted Answer

Four nights minimum year-round. Some peak weeks (high summer, major Lisbon events) require a longer minimum — the calendar will show you which dates apply when you pick them. Last-minute exceptions are sometimes possible — ask your concierge.

Reach Star & Mark
directly.

See if your dates are open.

Reach Star & Markdirectly.

See if your dates are open.

Reach Star & Mark
directly.